Returns and Refunds
We have created our terms and conditions to offer essential information to our valued clients and to ensure transparency and seamless transactions. We kindly request that you carefully review the following terms and conditions:
1. Introduction:
These Terms and Conditions outline the rules and regulations for using our website, accessible at www.Ohmygiftz.co.za. By accessing the website, you acknowledge and agree to abide by these Terms and Conditions. Unauthorized access, display, use, download, or distribution of any content from the website for marketing or other purposes without consent is strictly prohibited.
2.Electronic Communications:
By utilizing our website or engaging in electronic communication with us, you acknowledge and give your consent to all agreements, notices, disclosures, or any other form of communication being fulfilled electronically. This includes communications that would typically be provided in writing.
3. E-Commerce and Privacy:
3.1 The usage of any product purchased from our website is undertaken at your own risk. You agree to indemnify and hold us harmless against any potential loss, injury, or damages that may arise from the use of these products.
3.2 We prioritize the strict confidentiality of personal information, credit card details, and delivery address provided during the ordering process. Only essential information, such as the delivery address and contact phone number, is shared with third-party delivery services.
3.3 We have implemented necessary precautions to ensure the security of credit card processing. However, we cannot be held liable for any security breaches on your electronic devices resulting from inadequate virus protection or spyware.
4.Ordering:
4.1 Agreement when placing an order:
4.1.1 Prior to placing an order, it is essential to acquaint yourself with our Standard Return Policy and exchange procedures. By selecting the checkbox labelled “I have read and agree to the website terms and conditions”, which is a required field, you affirm that you have read and comprehended the Terms and Conditions.
Agreement upon placing an order: 4.1.1
4.2 Order Processing & Delivery:
4.2.1 Manufacturing and handcrafting of your order will commence once payment has been received and cleared, which can take up to 2 days.
4.2.2 Upon receiving an order, it is important to note that immediate allocation to manufacturing does not occur. We have a processing system in place where orders and payments are allocated once a day.
4.2.3 You will receive email notifications at different stages of your order’s progress.
4.3 Manufacturing Time:
4.3.1 For every order placed, there is a Manufacturing period of 3-4 business days, which commences once your payment has been successfully processed and registered in our system. Following this timeframe, your order will be prepared for dispatch. It is important to be aware that this timeframe is subject to potential changes, and we may not provide prior notice of any adjustments.
4.3.2 During festive seasons or important celebrations, manufacturing time might be extended due to high order volumes.
4.3.3 Unfortunately, we are unable to fulfill special requests for faster order processing or guarantee specific delivery dates. However, we make every effort to meet our manufacturing deadlines and will keep you updated on the progress of your order.
4.3.4 Delivery of orders is subject to a one-day delay on public holidays, as processing, dispatch, and delivery services are not operational during these times.
4.3.5 If your order is marked as “in query,” it may affect the time it takes to process. We will reach out to you to address any concerns or questions regarding your order, and we kindly ask for your prompt response to ensure timely processing.
4.4 Order Cancellation:
4.4.1 If your order is currently in the status of “on hold” or “processing,” you have the option to cancel the order and receive a full refund. To request assistance and initiate the cancellation process, please contact us promptly at info@Ohmygiftz.co.za.
4.4.2 Once your order has begun manufacturing with the status “in making,” it cannot be cancelled for a full refund. A 20% deduction will be applied for administrative costs.
4.4.3 If your order has been dispatched but not yet delivered, it is not possible to cancel it for a complete refund. Kindly reach out to us at info@ohmygiftz.co.za, and we will provide the necessary assistance.
4.4.4 We have the authority to cancel an order in situations where payment has been received, but there is insufficient stock or if the quality of the goods fails to meet our standards. In such instances, a complete refund, without any deductions, will be issued.
4.4.5 For any concerns regarding the quality of purchased items, please address your complaints to returns@OhMyGiftz. Additional information can be found in our “Return Policy” for more details.
4.5 Order Changes:
4.5.1 When placing an order, please make sure to carefully review all spelling, dates, and sizing details. We cannot be held responsible for any errors in orders resulting from inaccurate information provided by clients.
4.5.2 Should you discover a mistake after your order has progressed to the manufacturing stage, please get in touch with us promptly via email or phone. Modifying the order at this point may involve an additional charge, as it could necessitate the remaking of the jewellery.
4.5.3 Modifying orders may cause delays in the manufacturing process, and the standard turnaround time of 3-4 working days may not be applicable in such situations.
4.5.4 If you’ve provided an inaccurate delivery address, please ensure to update it in our system before dispatch. Modifying addresses may result in an additional delivery fee, and we will provide you with a quoted amount.
4.5.5 If you forget to request a personalized note, you can include one by emailing us after placing the order. It’s important to be aware that an administrative fee of R29 will be applied.
4.5.6 We are not responsible for orders delivered to addresses incorrectly provided by customers during the checkout process. When selecting our courier option, someone must sign to acknowledge receipt upon delivery.
5.Shipping and Shipping Costs:
5.1 For the latest shipping costs, please refer to our website.
5.2 We provide nationwide delivery services throughout South Africa, delivering to the specified address unless alternative arrangements have been agreed upon.
5.3 Deliveries take place from Monday to Friday during office hours, excluding public holidays and weekends.
5.4 Tracking information will be provided via email and SMS once your order is dispatched.
5.5 We are not accountable for any delivery delays once your order has been dispatched and is in the custody of the courier company.
Here is the edited and paraphrased version of the terms and conditions for your online store:
6.Payment Options:
6.1 Payment can be made using Visa, MasterCard, or by bank transfer/EFT (Electronic Funds Transfer) into the Provider’s bank account. The necessary details will be provided during and after checkout.
6.2 Credit card transactions will be processed through Payfast (Pty) Ltd, which utilizes Extended Validation SSL with 256-bit encryption for secure transactions. You can view their security certificate and policy on their website.
6.3 Customer details will be stored separately from card details for added security. For more information on Payfast, please refer to their website.
6.4 Manufacturing and handcrafting of your order will commence once payment has been received and cleared. Please note that it may take up to 2 days for payments to reflect.
6.5 Orders are processed and payments are allocated once a day
7. Product Related:
7.1. Handmade painting as the name suggests is done by hand-eye coordination so the positioning is less precise than that of an engraved item. Each detail is carefully stroked with lots of time and effort by skilled painters. The paintings are made customized specifically for each client and therefore is very exquisite.
7.2. Therefore, our customized paintings cannot be returned or exchanged
8.Return Policy and Receipt of Order:
8.1 We recommend customers to examine their items upon receipt before discarding any packaging. In case of breakages or defects, kindly notify us within 24 hours through warranty@OhMyGiftz.co.za
8.2 If items are delivered damaged or in a defective condition, you must submit photos within 24 hours for our investigation. If the damage occurred during transit or if the items were received in the stated condition, we will proceed with a replacement. Failure to report within 24 hours will result in the inability to refund or exchange the order.
8.3 For general returns, please provide a clear reason via email to returns@ohmygiftz.co.za, along with a photograph of the jewellery. The items must be in their original condition, with the exception of the packaging.
8.4 Products excluded from the return policy encompass earrings (due to hygiene considerations) and personalized items (unless they are damaged during delivery or incorrectly manufactured by Oh My Giftz).
8.5 Natural occurrences such as tarnishing, fading of plating, or oxidization are not covered by our return policy.
8.6 When returning items, please ensure secure packaging and use a reputable courier service. The customer bears the responsibility for the cost of returns and any potential loss or damage that may occur during the shipping process.
8.7 It’s crucial to mention that any resizing or remaking of items resulting from ordering mistakes or incorrect personalization will result in extra charges.
8.8 If you receive an incorrect item, please contact us immediately, and we will rectify the situation.
8.9 The warranty we provide does not encompass regular wear and tear or problems associated with tarnishing, plating, and oxidization. It’s advised to exercise caution while wearing jewellery and to avoid exposure to water, sweat, chlorine, lotions, and chemicals.
9. Refunds:
9.1 Should an order be cancelled while in the “on hold” or “processing” status, a complete refund will be issued.
9.2 Once an order has progressed to the manufacturing stage, it is no longer eligible for a full refund upon cancellation. In such cases, a 20% deduction will be applied to cover administrative costs.
9.3 Once an order has been dispatched, cancellation or refund is not possible. Please get in touch with us to discuss the situation in more detail.
9.4 There are instances where we might provide a Gift Voucher equivalent to the full value of the order instead of issuing a refund.
9.5 Refunds will be processed through EFT to the customer’s bank account, subject to a 20% deduction for administrative costs. Please allow 5-10 working days for the refund to be reflected. Note that delivery charges are non-refundable.
9.6 The Provider retains the right to cancel an order in the event of insufficient stock or if the quality of goods fails to meet their standards. In such instances, a complete refund will be provided.
10. Updating of these Terms and Conditions:
The Provider holds the right to modify these Terms and Conditions. The User is responsible for checking the website for updates. Continued use of the website implies acceptance of these Terms and Conditions.
Contact Information:
Name: Hanzlah Shafiqkhan
Physical address: 77 Gemsbok Street
Email address: hanzlah@ohmygiftz.co.za
Telephone: 062 472 8096
